Shipping and FAQs

Q. Do you ship internationally?

A: Yes, we do. In the rare event that your country is not listed in the menu at checkout, please email us at sliusvia@gmail.com, and we'll be more than happy to help you sort it out. Please provide your full and correct address at checkout to ensure that your order reaches you.


Q. What are the shipping options available?

A: All orders are shipped as Registered Mail with Singapore Post or Pos Malaysia. Currently, we charge flat-rates for both domestic and international shipping, and the charges will be reflected at checkout. A tracking number will be provided in the notification email which you will receive when your order has been shipped. You may check the tracking status of your order at the Pos Malaysia website or the Singapore Post website. However, kindly note that tracking information will not be available on these websites once the item has been transferred into the custody of your local postal services. You may wish to check the tracking status of your item with your local postal service provider.

Should you wish to receive your order quicker, please email us at sliusvia@gmail.com so that we can advise you of other shipping options that are available and the charges involved. 


Q. Do you provide tracking information?

A: Yes, we do. The tracking information will be provided in the notification email which you will receive when your order has been shipped. Please allow at least 24 hours for the tracking information to be reflected in the system.


Q. How soon can you ship my order out?

A: All our stickers are printed, cut and packed upon confirmation of order, and will be shipped out within 3-5 business days. All orders are shipped in sealed protective plastic within a padded envelope. All orders will be shipped using Registered Mail (with tracking number) using Pos Malaysia or Singapore Post. Please allow 2-4 weeks to receive your order, depending on your local customs processing times. Deliveries to destinations other than major cities may take a little longer depending on your local postal services.

You may check the tracking status of your order at the Pos Malaysia website or the Singapore Post website. However, kindly note that tracking information will not be available on these websites once the item has been transferred into the custody of your local postal services. You may wish to check the tracking status of your item with your local postal service provider. 

While we try to provide greater assurance that your order will be correctly delivered with the use of the tracking system provided by the postal services, we shall not be held responsible if any of the items or your shipment have gone missing during transit, delays in transit times, or if the address that you have provided at CheckOut is incorrect.

  

Q. Are Tax and Custom Fees included?

A: Tax and custom fees have not been included, as they are subject to your local customs regulations. You may wish to check with your local customs office for more information.


Q. What forms of payment do you accept?

A: We accept payment via PayPal and Credit Card (Visa, MasterCard and Amex). The prices reflected on this website are in US Dollars.

 

Q. Do you accept returns or exchanges or order cancellations?

A: Please email us at sliusvia@gmail.com and we'll be more than happy to advise the options available to help you sort it out. 

 

Q. Do you accept custom order requests for stickers and other products?

A: Ye, we do. Please email us at sliusvia@gmail.com so that we may understand your requirements and the charges and turn-around times involved.